1. Seller Registration Requirements
- Account Creation on CubeShop: Sellers need to create and verify an account on CubeShop.
- Personal and Business Verification: KYC documents such as PAN, GSTIN (if applicable), Aadhaar, or business registration details.
- Bank Account Details: Required for payment disbursement, verified through a canceled cheque.
- Business Category Selection: Sellers can choose from CubeShop’s available product categories.
2. Legal and Compliance Documentation
- CubeShop Terms of Service Agreement: Sellers must agree to CubeShop’s policies on customer data, transaction security, and refund processes.
- Seller Agreement: Outlines CubeShop’s standards for quality, delivery, and customer service.
- Intellectual Property Compliance: Verification of brand ownership or authorization is required for branded goods.
3. Product Listing Guidelines
- Permitted and Restricted Product List: CubeShop prohibits items such as counterfeit goods and regulated products like tobacco.
- High-Quality Listings: Accurate descriptions and images according to CubeShop’s standards ensure consistency and trust.
4. Payment and Payout Policies
- Payment Cycle for CubeShop: Detailed payout cycle and associated timelines.
- Commission Structure and Fees: Clear definitions of commission rates, listing fees, and any advertising costs specific to CubeShop.
- Returns and Refunds: CubeShop policies align with Indian consumer protection laws, outlining seller responsibilities.
5. Performance and Quality Standards
- Order Fulfillment and Delivery: CubeShop maintains strict guidelines for shipping timelines to ensure customer satisfaction.
- Quality and Service Metrics: Standards for performance, including on-time delivery and issue resolution.
6. Advertising and Promotion on CubeShop
- Promotion Opportunities: Details on advertising options, such as featured listings, available to CubeShop sellers.
- Discounts and Promotions: Sellers must comply with CubeShop’s promotional guidelines.
7. Enforcement of Compliance
- Penalties for Violations: Non-compliance may lead to penalties, listing suspension, or account termination.
- Dispute Resolution: CubeShop provides a framework to resolve disputes with customers or the platform.
8. Support and Education for CubeShop Sellers
- Onboarding and Training: Resources like webinars and guides are available for new CubeShop sellers.
- Dedicated Support: Support channels include email (info@cubeshop.in) and phone (+91-7669016245).
9. Data Privacy and Security on CubeShop
- Privacy Compliance: CubeShop assures sellers that their data is managed per Indian data protection laws.
- Cybersecurity: CubeShop has strict security protocols to protect seller data.